Browse Privacy Rules Before Wallet Access
Our Privacy Policy covers account details, phone verification records, payment references, device signals, cookies, support messages and security logs. When you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, we may receive transaction status and reference details needed to match an account action;
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we do not need your wallet password for that step. We use these records to confirm requests, investigate an unclear status and protect account access. You can ask us what data relates to your account, request a correction, or ask how long a record is kept.
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Certain access or eligibility questions depend on local law, and our policy is applied where local law permits. Read this page before providing account details, then use the support path below if you need a direct answer.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.